Internet Data Centre Solution

Constructing an Internet infrastructure is a prohibitively expensive investment that demands stringent efforts on continual issues such as maintenance management, technical support, quality of use, security and a variety of related issues. In view of this, China Telecom proudly provides its Internet Data Centre (IDC) Solution, a simple and cost-effective solution that helps businesses eradicate these complex problems. Our comprehensive range of efficient, secure, and flexible IDC services includes EMEA IDC, China IDC, and Global IDC.

ContactWorld

China Telecom’s ContactWorld uses a remote (virtual) telephony system to provide the links and call plan intelligence between your callers and your agents. ContactWorld typically takes just a few days to set up, there is no capital expenditure, and you only pay for what you use “on-demand”. There is no hidden cost for maintenance or charges to change anything because you have outsourced the infrastructure to ContactWorld  – and you can manage the call plans yourself over the web.  Agents only need a telephone and a PC with an Internet connection: they can therefore work virtually from multiple centers or from home.

NetCare

Network downtime can have immense impact on business operations, customer experience, and eventually revenues. Your network needs a proactive monitoring service that can identify resource problems before they affect your operations. China Telecom’s NetCare provides end-to-end pro-active real-time network monitoring, fault alerts, notification and handling, as well as network management and performance analysis. With NetCare, you can check your network health anytime, anywhere around the world.