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Contacts for CTE customers

Global Customer Service Centre (GCSC) Fault Report Contact List

Level Title Tel Email address
Initial Contact Duty Engineer +852-3100 0000 [email protected]
1st (2 hours) Duty Supervisor +852-9267 6191 [email protected]
2nd (4 hours) NOC Manager +852-6287 9830 [email protected]
3rd (6 hours) Head of NOC +852-9027 3655 [email protected]
4th (8 hours) VP of Network Department +852-9102 9083 [email protected]

 

China  Escalation Contact

Level Title Tel Email address
Initial Contact Service Manager +44-7543 780185
+44-7419 837470
[email protected]
[email protected]
Level 1 Net Manager +44-7410 590132 [email protected]
Level 2 Net Director +44-7525 746888 [email protected]
Level 3 Deputy Managing Director +44-7410 586960 [email protected]